A woman in the UK said her plans to bury her late husband at Walt Disney World in Florida were ruined after an airline temporarily lost her luggage containing her cremated remains.
Joyce Jackson, 78, of Wales, said Virgin Atlantic accidentally left the suitcase containing her husband Gordon’s ashes at Manchester airport, according to local North Wales Live.
Jackson, whose husband died in a tragic accident last year, intended to bury some of Gordon’s remains at their favorite vacation destination near what would be his 80th birthday and their wedding anniversary.
“Gordon loved it there,” Jackson told the Wales outlet of Disney World. “She was talking to the characters. It wasn’t a pilgrimage, but I wanted to bury some of her ashes and our wedding rings there.”
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“But it was like Virgin Atlantic didn’t care,” Jackson added.
Jackson, who has been married to Gordon for 57 years, blamed the baggage of what she described as the airline’s “fragile” baggage tag, which she believes must have fallen off.
“At Manchester airport I was told that I had to use the self-service baggage drop-off service,” he said. “I did and got a luggage tag. A man wore it. It wasn’t a sticky tag where you wrap it around a handle and stick both ends together. It was more like a paper label. But it must have come off. “
“I arrived in Orlando and without luggage. I travel light and had only what I was wearing, not even a toothbrush,” she further explained.
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“But the worst part was that the ashes and the rings were in the suitcase. I know you can’t take a person’s ashes with you, so I only had a few ashes and our wedding rings. I was about to bury them in a garden at the Caribbean Beach Resort. “Jackson continued. “The main ashes are in a vase of roses in our garden.”
Jackson said Walt Disney World staff were helpful when he learned of his plight.
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“I had to wash my underwear every night with shower gel,” Jackson said. “But Disney [was] very good, considering it wasn’t their problem. They gave me a toothbrush and organized a taxi to take me to the supermarket so I could buy hair spray and toothpaste. I also bought three dresses, a T-shirt and a bag. “
Jackson said she had to spend nearly $ 800 to replace lost clothing and toiletries from her bags, but noted she eventually reunited with her bags after a shift manager in Orlando tracked her location. . She flew home on October 13, but she said she probably missed her last chance to bury Gordon’s ashes and their wedding rings in Florida.
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“I can’t go back because I can’t afford it and I’m 78,” he said.
Virgin Atlantic did not immediately respond to Fox News Digital’s request for comment, but reportedly apologized to Jackson for the ordeal.