The final was delayed for 36 minutes after thousands of Liverpool fans were unable to enter the Stade de France to watch the match on May 28, which Real Madrid won 1-0.
French police were filmed using tear gas on fans, including women and children. UEFA, which initially blamed the Merseyside club’s supporters for the chaos, later apologized after an independent review was published.
“We have taken into account a large number of opinions expressed both publicly and privately and believe we have designed a comprehensive and fair programme,” UEFA General Secretary Theodore Theodoridis said in a statement.
“We appreciate the contribution of the Liverpool FC supporter organizations Spirit of Shankly (SOS) and Liverpool Disabled Supporters Association (LDSA) and the open and transparent dialogue throughout this period. We recognize the negative experiences of these supporters on the day and with this scheme we will reimburse the supporters who had purchased tickets and who were most affected by the difficulties in accessing the stadium.”
UEFA said refunds would be available to all fans with tickets to Gates A, B, C, X, Y and Z, where “the most difficult circumstances have been reported”. Liverpool fans had 19,618 tickets allocated for the final.
Both supporter groups, SOS and LDSA, welcomed the announcement with a joint statement but said it was not letting UEFA off the hook.
“With the promise to reimburse the supporters, UEFA has in a way acknowledged its part in the fiasco,” they said.
“But that does not excuse UEFA, exempt it from criticism or diminish the need for it to implement all the recommendations made by the independent investigation.”
Tickets for the final cost between 62 pounds ($74) and 610 pounds ($733).
“In addition, all fans who, according to access control data, did not enter the stadium before 21:00 CET (the originally scheduled kick-off time) or who were not able to enter at all in the stadium, will be eligible for a refund,” added UEFA.
“Due to the nature of the original ticket sales process, whereby Liverpool supporters bought tickets from Liverpool FC and not directly from UEFA, UEFA has asked the club to implement refunds for guarantee the protection of personal data and to facilitate the process.”
UEFA said Real Madrid fans and neutral supporters who meet the refund criteria will be handled through their customer service.
(With contributions from Reuters)