Feeling flush: Japan’s high-tech toilets go global

KITAKYUSHU: As Japan plays host to a record influx of tourists, one of the country’s more private attractions — the high-tech toilet — is becoming a must-have in luxury bathrooms worldwide.
With their warm seats and precision spray technology, bidet toilets are the norm in Japan, where more than 80 percent of homes have one, according to a government survey.
Now sales are surging abroad and especially in the United States, led by A-list bidet fans such as Drake, the Kardashians and Alexandria Ocasio-Cortez.
Japanese company TOTO, which pioneered the electric bidets it claims have sparked “a global revolution from wiping to washing”, says overseas revenue for toilets has roughly doubled from 100 billion yen ($673 million) in 2012.
The pandemic was a key driver, bringing a home-renovation boom but also germ-conscious consumers desperate for an alternative to toilet paper after shelves were cleared by panic-buyers.
Senior TOTO executive Shinya Tamura, who oversees international business, told AFP the brand’s growth has been a word-of-mouth success.
When people first learn how the toilets’ water jets work, with pressure and temperature controls, “there’s an image that it’s not pleasant”.
But “we can’t explain how good it is with words. You need to experience it”, Tamura said.
“After a while, most users can’t live without it.”
The company’s international net sales for housing equipment are currently less than a third of those in Japan.
It wants to boost sales in the Americas by 19 percent over two years to “establish a solid position” there and offset less urgent demand in China.
But with more people in the market for a squeaky clean bum, US competitors are challenging TOTO and its Japanese rivals such as Panasonic and LIXIL for their throne.
‘Smartest toilet’
At a major tech fair in Las Vegas this year, the marketing manager of US brand Kohler called its Numi 2.0 — which takes spoken instructions via an in-built Amazon Alexa — “the smartest toilet that exists”.
Just like top-end Japanese models, the Numi 2.0 has an automatic deodoriser and a motion-activated lid that opens when you enter the bathroom and closes when you leave.
Its spray wand has pulsating and oscillating functions, and users can adjust the warm-air dryer in minute detail.
But such pampering comes at a price: around $8,500 to $10,000, compared to around $500 for more basic bidet seats.
Americans who travel to Japan are often inspired to upgrade their toilet, a salesman at Ardy’s Bath Collection in Beverly Hills told AFP.
“They see it in the airport, and they see it in public restrooms, and they use it, and they’re like, ‘wow, this is great,'” he said.
Bidets are “popular everywhere” but it’s still a “private experience” and “weird to talk about” for some customers.
Although fancy Japanese-style toilets are fast becoming a status symbol, TOTO’s executives have long fought prudishness when trying to expand abroad.
After the US launch of its Washlet bidet in 1986, the firm struggled to place advertisements, and its pop-up event was kicked out of a high-end mall because other stores complained.
‘Does it hurt?’


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